Privacy Policy

Llannon Road Dental Practice is located at 89-91 South Road, Southall, England, UB1 1SQ. We are registered with the General Dental Council (GDC), Healthcare Inspectorate Wales (HIW), and the Information Commissioner's Office (ICO) as a data controller.

For any data protection enquiries, please contact us at: enquiries@llannondental.com or call 01269 832792.

We collect and process the following types of personal information:

•Identity Data: Full name, date of birth, gender, NHS number

•Contact Data: Address, phone number, email address

•Health Data: Medical history, dental records, treatment records, X-rays, clinical notes

•Financial Data: NHS exemption status, payment records

•Technical Data: IP address, browser information (if you use our website contact form)

•Communications: Records of your correspondence with us

We use your personal information for the following purposes:

•Providing dental care: To diagnose, treat, and manage your dental health

•Appointment management: Booking, confirming, and reminding you of appointments

•NHS reporting: Submitting treatment claims to NHS Business Services Authority

•Legal compliance: Meeting our obligations under health and safety, regulatory, and legal requirements

•Communication: Responding to your enquiries and providing practice information

•Quality improvement: Auditing our clinical care and improving our services

We process your personal data under the following legal bases:

•Vital interests: Where necessary to protect your health

•Legal obligation: To comply with NHS and regulatory requirements

•Legitimate interests: For the administration of the dental practice

•Consent: Where you have specifically agreed to certain processing activities

•Special category data (health records): Processed for the provision of healthcare under Article 9(2)(h) of the UK GDPR

We may share your information with:

•NHS Business Services Authority (NHSBSA): For processing NHS dental claims

•Specialist dental laboratories: For the fabrication of dental appliances (crowns, dentures, etc.)

•Specialist referrals: If we refer you to another dental specialist or hospital

•NHS 111 and emergency services: In the event of a dental emergency

•Regulatory bodies: General Dental Council (GDC), Care Quality Commission (CQC), NHS England, as required

We do not sell your data to third parties, and all data sharing is conducted in compliance with UK GDPR.

We retain dental records in accordance with NHS and GDC guidelines:

•Adult patient records: A minimum of 10 years from the date of last treatment

•Children's records: Until the patient's 25th birthday (or 26th if treatment ended aged 17)

•Financial records: 7 years for tax and accounting purposes

After these periods, records are securely destroyed.

Under UK GDPR, you have the following rights regarding your personal data:

•Right of access: Request a copy of the personal data we hold about you

•Right to rectification: Request correction of inaccurate data

•Right to erasure: Request deletion of your data (subject to legal retention requirements)

•Right to restriction: Request we limit how we use your data

•Right to portability: Request your data in a portable format

•Right to object: Object to certain types of processing

To exercise any of these rights, please contact us in writing at our practice address or by email to info@westlondondental.co.uk.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures including:

•Secure electronic patient records systems with access controls

•Encrypted data transmission and storage

•Staff training on data protection and confidentiality

•Physical security measures at our premises

•Regular security audits and reviews

Our website uses only essential cookies required for the site to function. We do not use tracking, analytics, or advertising cookies. You can control cookies through your browser settings.

If you have concerns about how we handle your personal data, please contact us in the first instance. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113

Website: ico.org.uk

We may update this privacy policy from time to time. The most current version will always be available on our website. Significant changes will be communicated to registered patients directly.